Returns & Exchanges

At Silai Karhai, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 14-day return and exchange policy. Our goal is to ensure you feel confident and beautiful in our traditional and contemporary fashion pieces.

1

Initiate Request

Contact our customer support team via email or WhatsApp within 14 days of delivery with your order number and photos of the item.

2

Quality Inspection

Ensure the garment is unworn, unwashed, and has all original Silai Karhai tags attached in its original packaging.

3

Ship the Item

Once approved, securely pack the item and send it back to our warehouse using a trackable courier service of your choice.

4

Processing

After receiving and inspecting the returned item, we will process your exchange or issue a store credit refund within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing